Terms of Service

Effective: 8 June 2026. Governing version: Czech. This translation is provided for convenience; if it conflicts with the Czech version, the Czech version prevails.

1. Provider and Scope

1.1. The provider is Roští.cz, s.r.o., Veverkova 1343/1, Pražské Předměstí, 500 02 Hradec Králové, Czech Republic, Company ID: 04173571, VAT ID: CZ04173571, registered in the Commercial Register maintained by the Regional Court in Hradec Králové.

1.2. The contact address for support, complaints, Digital Services Act notices and communication about these Terms is podpora@rosti.cz.

1.3. These Terms govern web hosting, applications, stacks, storage, DNS, domain services, the administration interface, API and related Roští.cz services.

1.4. A Customer is any person who creates an account, orders a service or uses the Provider's services. A Customer may be a business or a consumer; mandatory consumer protection rules apply only where the Customer acts outside their business activity.

2. Contract and Account

2.1. The contract is concluded by creating an account, confirming a service order or otherwise demonstrably accepting these Terms in the administration interface.

2.2. The Customer orders and manages services through the administration interface, API or supported tools. Actions made through the Customer's account, API key or other access credential are deemed to be actions of the Customer.

2.3. The Customer must provide accurate, complete and current identification, billing and contact details. The Provider is not responsible for damage or missed notices caused by outdated Customer details.

2.4. The Customer must protect passwords, keys, tokens, passkeys and other access credentials from misuse and must notify the Provider without undue delay of any suspected account compromise.

3. Service Provision

3.1. The Provider supplies services in the scope described on the website, in the price list, in the administration interface or in an individual order. Technical parameters may vary according to the selected plan, technology, available resources and current configuration.

3.2. The Provider will use reasonable efforts to keep the services available and secure. Unless a specific SLA is expressly agreed, the services are not provided as a guarantee of uninterrupted operation.

3.3. The Provider may perform planned or emergency maintenance, security measures, migrations and technical changes. Where reasonably possible, the Provider will inform Customers in advance through the administration interface, e-mail, status page or another usual channel.

3.4. The Provider may limit, suspend or withhold resources if the account has insufficient credit, the service threatens operation, security or third-party rights, or this is necessary to comply with a legal obligation.

4. Data, Content and Customer Duties

4.1. The Customer is responsible for content, applications, databases, configurations and data uploaded to or operated through the service. The Customer must have all rights and permissions required for their processing and publication.

4.2. The service must not be used for illegal content or activity, spam, phishing, malware, unauthorised scanning or attacks, infringement of intellectual property rights, harassment, cryptocurrency mining or activity that unreasonably burdens the infrastructure.

4.3. The Provider has no general duty to actively monitor Customer content. The Provider accesses the Customer's data space only where necessary for operation, support, security, incident response, legal compliance or at the Customer's request.

4.4. The Customer must maintain their own backups unless they rely on backup features offered as part of the service. Provider backups are primarily intended for operational recovery and may not replace the Customer's own backup strategy.

5. Illegal Content Notices and Service Restrictions

5.1. Notices of illegal content or activity may be submitted electronically to podpora@rosti.cz. A notice should include reasons, the exact electronic location of the content or activity, contact details of the notifier and a statement that the information is accurate and complete to the notifier's best knowledge.

5.2. The Provider will assess notices in a timely, diligent, impartial and objective manner. If electronic contact details are available, the Provider will confirm receipt without undue delay and then inform the notifier about its decision and available redress options.

5.3. If the Provider restricts content visibility, suspends payments related to content, suspends or terminates a service or account because of illegal content or breach of Terms, it will provide the affected Customer with clear and specific reasons if the Customer's electronic contact is known and unless prohibited by law or security reasons.

5.4. Depending on the circumstances, the statement of reasons will describe the measure taken and its scope, the main facts relied on, whether the decision followed a notice or the Provider's own findings, any use of automated means, the legal or contractual ground relied on and the available redress options.

5.5. If the Provider becomes aware of a suspected criminal offence involving a threat to the life or safety of persons, it may inform the competent public authorities and provide relevant available information.

6. Availability, Defects and SLA

6.1. A defect is a condition where the service does not operate within the scope agreed for the relevant plan and the cause lies with the Provider. Defects do not include outages caused by the Customer, a third party outside the Provider's control, force majeure, planned maintenance or unlawful or excessive service load.

6.2. The Customer may report defects to podpora@rosti.cz. The Provider will start handling the defect within a reasonable time according to its severity and available information.

6.3. If a credit compensation for an outage is agreed in the price list, order or individual contract, the Customer may claim it through support. Unless agreed otherwise, compensation is provided as credit and is limited to the price of the affected service for the affected period.

7. Prices, Credit and Payments

7.1. Service prices follow the current price list at rosti.cz/en/cenik, the administration interface or an individual order. Prices may be shown with or without VAT depending on context and Customer type.

7.2. Services are paid by prepaid credit, payment gateway, bank transfer, automatic payment or another supported method. The minimum top-up is CZK 100, equivalent to 200 credits, unless the administration interface or price list states otherwise.

7.3. If credit is insufficient, the Provider may refuse to activate, limit or suspend a service. The Customer is responsible for monitoring the balance and configuring automatic payments if used.

7.4. Unused credit may be refunded after account termination upon request unless prevented by law, accounting duties, suspected payment abuse or outstanding debt. The Provider may set off due claims and reasonable costs where permitted by law.

7.5. The Provider may change the price list. Material price changes for running services will be announced with reasonable notice, usually at least 30 days before effectiveness, unless the change follows from taxes, law, supplier changes or circumstances the Provider cannot reasonably control.

8. Complaints and Consumer Rights

8.1. Service or payment complaints may be submitted to podpora@rosti.cz. The Provider will handle complaints without undue delay and, for consumers, within the statutory period.

8.2. If the Customer is a consumer and concludes a distance contract, mandatory rights under the Czech Civil Code apply. For services provided immediately at the Customer's request, the right of withdrawal may be limited to the extent permitted by law; rights arising from defective performance remain unaffected.

8.3. A consumer may contact the Czech Trade Inspection Authority for out-of-court consumer dispute resolution: Česká obchodní inspekce, Štěpánská 567/15, 120 00 Prague 2, www.coi.cz.

9. Liability

9.1. The Provider is liable for damage under applicable law. For business Customers, compensation is limited to foreseeable direct damage and at most to the amount paid for the affected service during the previous month, unless mandatory law requires broader liability.

9.2. Liability limitations do not apply to intentional or grossly negligent damage, harm to natural rights of a person or where this would conflict with mandatory law or consumer rights.

9.3. The Provider is not responsible for Customer content, loss caused by incorrect Customer configuration, breach of Customer duties or third-party services outside the Provider's control.

10. Personal Data and Confidentiality

10.1. Information about processing of the Customer's personal data as a data subject is provided in the Privacy Policy.

10.2. Where the Provider processes personal data stored by the Customer as a processor, such processing is governed by the Data Processing Agreement.

10.3. The parties will protect each other's confidential information and use it only for contract performance, protection of their rights or compliance with legal obligations.

11. Term and Termination

11.1. The Customer may terminate a service or account in the administration interface or through support unless special terms apply to a specific service.

11.2. The Provider may terminate the contract with 30 days' notice. In case of material breach, unpaid debts, security risk, illegal activity or repeated breach, the Provider may suspend or terminate earlier where proportionate.

11.3. After service termination, the Provider deletes active service data within a reasonable time according to the service's technical processes. Backups may be retained for the period stated in the privacy and data processing documents.

12. Changes and Final Provisions

12.1. The Provider may change these Terms especially due to changes in services, technologies, prices, law or security requirements. Material changes will be announced at least 30 days before effectiveness unless legal or security reasons require shorter notice.

12.2. If the Customer disagrees with a change, the Customer may terminate the service before it becomes effective. Continued use after effectiveness means acceptance of the change.

12.3. The rights and obligations of the parties are governed by Czech law. Disputes between businesses are subject to Czech courts according to the Provider's registered office unless mandatory law provides otherwise.

12.4. These Terms replace all previous terms of service for Roští.cz services.