Terms of Service

1. Definition of Terms

1.1. Provider

Roští.cz, s.r.o.
Veverkova 1343/1
Pražské Předměstí 
500 02 Hradec Králové
Czech Republic

ID (IČ): 04173571
VAT ID (DIČ): CZ04173571

Contact e-mail: podpora@rosti.cz

1.2. Customer

The Customer is the ordering party who is provided with hosting services under these Terms of Service.

1.3. Webhosting

Webhosting refers to the service described in the third section of these terms.

2. Agreement and Provision of Services

2.1. The contractual relationship between the Provider and the Customer arises upon the registration of the Customer's new account.

2.1.1. The Customer may terminate the contractual relationship at any time.

2.1.2. The notice period for the Provider is three months and begins on the day the Provider notifies the Customer of the termination.

2.2. The Customer chooses the services provided by the Provider in their client account. For the purpose of fulfilling the requested services entered by the Customer, the Customer is entitled to an allocation of data space on the Provider's servers. The services chosen by the Customer will be provided only after the Customer has sufficient credit on their account according to Article 5 of these terms. The services provided correspond to the amount for which these services were selected according to the offer.

2.3. For the purpose of accessing the allocated data space, the Customer is provided with appropriate access rights. The Provider agrees to monitor the technical state of the Customer's data space. In case the Provider detects any defect in its system, it will begin resolving it as soon as possible.

3. Webhosting

3.1. The Provider is entitled to briefly interrupt the provision of services, particularly for reasons of necessary modifications and maintenance of parts of the system that directly affect the provision of services. If possible, the Provider informs customers through its Twitter account (@roští.cz_status) about the execution of these activities leading to the interruption of services with sufficient advance notice.

3.2. If the Provider is aware in advance of the necessity of interrupting the provision of services, it will inform the Customer of this fact in a timely manner via its Twitter account (@roští.cz_status).

3.3. The Provider is not legally responsible for the content of the Customer's data space nor for the activities carried out through the use of the services provided to them.

3.4. In connection with the services provided, temporary limitations, interruptions, or reductions in quality may occur. In such cases, the Provider bears no responsibility for damages incurred by the Customer or third parties due to the non-functionality of the provided service, corruption, loss, leakage of data, or in any other way.

3.5. The Provider is not liable for damages resulting from the Customer's failure to fulfill other obligations.

3.6. The Customer is obliged to create their own backups.

3.7. The Customer is obliged to protect their access credentials (passwords, keys, etc.) to the Provider's system against misuse by third parties.

3.8. The Customer is obliged to submit true and complete information for the purpose of establishing services, and is further obliged to keep this information up to date. The Customer is obliged to inform the Provider immediately of any changes to this information. The Customer bears responsibility for all potential consequences arising from the provision of incorrect information.

3.9. The Provider will exert maximum effort to resolve any outage as quickly as possible.

3.10. The Provider does not guarantee any losses of financial, material, or other character caused by server outages, their corruption, or loss of data.

3.11. The Customer acknowledges that cryptocurrency mining is prohibited.

3.12. The Customer is responsible for the content of data stored on the Provider's servers and for potential violations of third-party rights.

3.13. The Provider reserves the right to terminate the Customer's account if a violation of these terms is discovered, particularly in the event of violation of third-party rights, or if it is found that the Customer uses the services for illegal purposes.

4. Availability Guarantee - SLA

4.1. The Provider guarantees continuous operation of webhosting services, except for cases of force majeure, third-party interventions (e.g. flood, fire, earthquake, terrorist attack, war,...), or due to circumstances caused by third-party suppliers (e.g. long-term power failure, telecommunications failure, etc.).

4.2. The guarantee applies exclusively to outages or defects demonstrably caused by the Provider. The Provider's monitoring is decisive. The Provider is not responsible for defects caused outside its technology (third-party failures on the way to the customer).

4.3. In the event of an outage or defect demonstrably caused by the Provider, the Customer can request a credit refund via email at podpora@rosti.cz.

5. Prices for Services and Payment Method

5.1. The Provider is entitled to payment for the services provided. The basis for determining the amount of payment is the current price list of services, which is publicly accessible to the Customer on the Provider's website: https://rosti.cz/cenik/. The new price list becomes effective immediately upon its publication.

5.2. The payment for services provided is settled by the Customer through credit loaded onto their client account. In case of insufficient credit balance, the service will not be provided.

5.3. The Customer tops up their credit after logging into their account, where they select the amount they want to add to their credit, with a minimum of 100 CZK. A proforma invoice is then sent to the Customer's email with the variable symbol and the amount to be paid. For proper allocation of the payment to the client account, the Customer is obliged to specify the valid variable symbol and amount from the invoice when making the payment. Specifying an incorrect variable symbol and amount will result in the payment being considered unexecuted.

5.4. The credit balance on the Customer's account is non-refundable.

6. Protection of Confidential Information

6.1. The Provider's handling of the Customer's personal data is defined by the Privacy Policy.

6.2. The Provider's handling of personal data uploaded by the Customer is defined by the Data Processing Agreement.

7. General and Final Provisions

7.1. These rules are created in accordance with applicable laws and other legal regulations of the Czech Republic and based on the agreement and free will of the Provider and the Customer.

7.2. These rules become valid and effective on the day of their publication and completely replace any previously issued rules relating to the provision of services by the Provider.